FAQS

You need to create a free MY AIDC account to be able to register for the conference, submit information for AIDC pitches and marketplace activities, submit an entry for the AIDC Awards including the AIDC Southern Light Award, and to access the AIDC Event App.

To create your account, simply click MY AIDC | LOG IN in the AIDC website header and complete your details.

A verification email will be sent to your nominated email address (it’s recommended that you check your spam or junk mail account if you do not receive this email immediately). You will then have two hours to verify your account by clicking the link in the email. Once this step is completed, you can login in to register for the conference, submit a project to the FACTory and other initiatives, or submit your entry for the AIDC awards including the Southern Light Award.

You can access the AIDC registration form in a number of ways, depending on the type of pass you wish to attend with.

Clicking REGISTER in the AIDC website header will take you to the PASSES page, where you can find information about pass types, hybrid and virtual passes, and pass prices. Simply click REGISTER NOW on the pass you want to be taken to the registration form.

You can also access the PASSES page by clicking ATTEND and then PASSES in the AIDC website main menu.

Prior to registering, you will be asked to set up your free My AIDC account. Simply follow the prompts and a verification link will be sent to your email address for you to activate your account.  (Please check your junk or spam folder if you have not received a verification email). You should be automatically redirected to sign in with your account details.

If you have already created a MY AIDC account, click on MY AIDC | LOG IN in the AIDC website header. From here you can access your My AIDC dashboard, or you can click on any pass or form submission link. If you have forgotten your password please follow the prompt underneath the SIGN IN button on the login page.

Available passes will be listed under REGISTRATION on your MY AIDC dashboard. Select the appropriate pass type to be taken to the registration form.

After registering, you will receive a confirmation email and a link to your tax receipt (it’s recommended that you check your spam or junk mail account if you do not receive these details via your nominated email address). If you do not receive this email within 24 hours, please contact info@aidc.com.au.

We accept payment by AMEX, Visa and MasterCard.

Please contact info@aidc.com.au and we will assist you further.

Please contact info@aidc.com.au and we will assist you further.

Please note that AIDC passes are non-transferable.

Cancellations and refund requests must be received in writing to info@aidc.com.au before 11:59pm (AEDT) on 31 January 2024. If accepted, a full refund of your registration fee can be provided, less transaction fees and less a cancellation fee of AU$100 + GST. No refunds will be available after 12:00am (AEDT) 1 February, 2024.

Please see our registration Terms & Conditions for full details.

Conference accreditation is not transferable.

The final program and schedule will be announced on 24 January 2024.

Pass-holders will be able to contact and schedule in-person (if applicable) or online meetings with other delegates via the AIDC Event App when it becomes available.

Visit our Donate page to find how your company can support the next generation of documentary and factual filmmakers.

Cut to the Chase is AIDC’s curated marketplace. It replaces speed pitching with a format designed to give Business Pass and All Access Pass holders more exposure to relevant and interested decision makers. These pass holders can apply to pitch their project in the Cut to the Chase marketplace. Visit the Cut to the Chase page for more details.

Email us via info@aidc.com.au.