FAQS

SOME OF THE MOST COMMON QUESTIONS WE RECEIVE – ANSWERED!

HOW DO I REGISTER?

Click REGISTER in the website header. This will take you to our Passes page. Select the appropriate pass type and click continue, ensuring you complete all mandatory registration fields.

After registration, you will receive a confirmation email with your reference number and a tax receipt. If you do not receive this within 24 hours, please contact [email protected]. You will need your reference number to log back into your registration account.

HOW CAN I PAY FOR MY PASS?

We accept payment by AMEX, Visa and MasterCard.

I WANT TO REGISTER FOR TEN OR MORE PEOPLE, BUT DON’T HAVE ALL THEIR INFORMATION. WHAT SHOULD I DO?

Please contact [email protected] and we will assist you further.

CAN I SHARE MY PASS?

Sorry, passes are non-transferable. Photo ID must be shown at the registration desk when you collect you pass and it is a condition of entry that you must wear your delegate pass at all times during the event.

I REGISTERED BUT NOW I CAN’T MAKE IT. CAN I GET A REFUND?

If you cancel before 31 January, a refund of your registration fee can be provided less a $100 administration cancellation fee. If you cancel after 1 February, no refund can be provided.

CAN SOMEONE COME IN MY PLACE?

Registration fees are transferable. If you want to give your pass to a colleague, please contact [email protected]. This service will incur a $100 AUD admin fee.

WHEN WILL THE FULL PROGRAM AND SCHEDULE BE AVAILABLE?

The final program and schedule will be announced on 29 January 2020.

WHERE DO I COLLECT MY DELEGATE PASS?

The AIDC Registration Desk will be located at State Library Victoria during the conference. Please remember: delegate passes MUST be worn at all times. No pass, no entry.

HOW DO I GET TO ACMI?

Check our comprehensive travel guide.

HOW DO I BOOK A MEETING WITH ANOTHER DELEGATE?

You will be able to contact other delegates via the AIDC app when it becomes available.

WHEN WILL THE CONFERENCE APP BE AVAILABLE?

All delegates will be notified via email to download the AIDC app in January 2020. As soon as you have access you’ll be able to upload a full delegate profile with all the information you want to share.

HOW DO I FIND THE PERSON I’VE BOOKED A MEETING WITH?

Look for our designated AIDC Meeting Points in and around State Library Victoria. A map of these spots will be available soon.

I PREFER TO DO BUSINESS OVER A MEAL. WHERE ARE THE BEST PLACES TO WINE AND DINE IN MELBOURNE?

Check our list of recommended dining options and things to do in Melbourne’s CBD and surrounds.

WHERE IS THE BEST PLACE TO SLEEP?

Melbourne is busy in March so we encourage booking accommodation as soon as you can. AIDC’s official Hotel Partner, the Doubletree by Hilton, is offering all AIDC registered delegates a 10% discount when you book your accommodation. Beautifully appointed, with full hotel amenities, Doubletree by Hilton an easy 15 minute walk to the State library or a short (free) tram ride down Swanston Street. An easy location for early session starts and late night networking. Access the discount by booking on this link.

I WOULD LIKE MY COMPANY TO BECOME A LEADING LIGHT. HOW CAN I DO THIS?

Visit our Donate page to find how your company can support the next generation of factual filmmakers.

WHAT IS CUT TO THE CHASE AND AM I ELIGIBLE?

Cut to the Chase is AIDC’s curated marketplace. It replaces speed pitching with a format designed to give All Access Pass delegates more exposure to relevant and interested decision makers. Delegates can apply to pitch their project in the Cut to the Chase marketplace when general registration opens on 6 November 2020.

HOW DO I ASK MORE QUESTIONS?

Email us at [email protected].