FAQS

SOME OF THE MOST COMMON QUESTIONS WE RECEIVE – ANSWERED!

HOW DO I REGISTER?

Prior to registering, you will be asked to set-up your free AIDC account. Simply follow the prompts and a verification link will be sent to your email address for you to activate your account.  (Please check your junk or spam folder if you have not received a verification email). You should be automatically redirected to sign in with your account details  and enter the registration page. If not, just return to the AIDC website and click REGISTER in the website header.

If you have already created an AIDC account, click REGISTER in the website header. This will take you to our Passes page. Select the appropriate pass type and click continue, ensuring you complete all the mandatory accreditation fields.

After registering, you will receive a confirmation email and a link to your tax receipt (it’s recommended that you check your spam or junk mail account if you do not receive these details via your nominated email address). If you do not receive this email within 24 hours, please contact info@aidc.com.au.

WHY DO I NEED AN AIDC ACCOUNT AND HOW DO I CREATE ONE?

You need to create a free AIDC account to be able to register for the conference, submit information for AIDC pitches and marketplace activities, or submit an entry for the AIDC Awards including the Stanley Hawes Award.

To create your account, simply click the link for your selected pass type and complete your details.

A verification email will be sent to your nominated email address (it’s recommended that you check your spam or junk mail account if you do not receive this email immediately). You will then have two hours to verify your account by clicking the link in the email. Once this step is completed, you can login in to register for the conference, submit a project to the FACTory and other initiatives, or submit your entry for the AIDC awards including the Stanley Hawes Award.

HOW CAN I PAY FOR MY PASS?

We accept payment by AMEX, Visa and MasterCard.

I WANT TO REGISTER FOR TEN OR MORE PEOPLE, BUT DON’T HAVE ALL THEIR INFORMATION. WHAT SHOULD I DO?

Please contact info@aidc.com.au and we will assist you further.

I WANT TO UPDATE THE INFORMATION I REGISTERED WITH. WHAT SHOULD I DO?

Please contact info@aidc.com.au and we will assist you further.

CAN I SHARE MY PASS?

Please note that AIDC passes are non-transferable.

I REGISTERED BUT NOW I CAN’T MAKE IT. CAN I GET A REFUND?

Cancellations will be accepted before 11:59pm (AEDT) on 12 February 2021. A full refund of your registration fee can be provided, less transaction fees. No refund can be provided from 12:00am (AEDT) on 13 February 2021.

CAN SOMEONE COME IN MY PLACE?

Conference accreditation is not transferable.

WHEN WILL THE FULL PROGRAM AND SCHEDULE BE AVAILABLE?

The final program and schedule will be announced on 28 January 2021.

WHEN WILL I BE ABLE TO ACCESS THE ONLINE EVENT PLATFORM?

To ensure All Access pass holders can maximise their networking opportunities, AIDC will be releasing the online event platform two weeks prior to the event.

HOW DO I BOOK A MEETING WITH ANOTHER DELEGATE?

All Access Pass holders will be able to contact other delegates via AIDC’s online event platform when it becomes available.

I WOULD LIKE MY COMPANY TO BECOME A LEADING LIGHT. HOW CAN I DO THIS?

Visit our Donate page to find how your company can support the next generation of documentary and factual filmmakers.

WHAT IS CUT TO THE CHASE AND AM I ELIGIBLE?

Cut to the Chase is AIDC’s curated marketplace. It replaces speed pitching with a format designed to give All Access Pass holders more exposure to relevant and interested decision makers. These pass holders can apply to pitch their project in the Cut to the Chase marketplace. You can register for the conference now with accreditation closing on 31 January 2021. Learn more about Cut to the Chase.

HOW DO I ASK MORE QUESTIONS?

Email us via info@aidc.com.au.